Frequently Asked Questions (FAQ)

1. How long does shipping take?
Orders are processed within 1–3 business days.

Estimated delivery times:

• Australia: 5–10 business days

• International: 7–15 business days

Shipping times may vary depending on carrier operations and customs processing.

2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.

Please allow 2–5 business days for tracking updates to appear.

3. Can I cancel my order?
Orders can be canceled within 12 hours of placement.

After this period, orders may have already been processed and cannot be canceled.

4. What is your return policy?
We offer a 30-day return policy for eligible items.

Items must be:

• Unused and unworn

• In original condition and packaging

To initiate a return, please contact us at support@luxoreyes.com.
Our team will provide return instructions.

5. When will I receive my refund?
Once your return is received and inspected, refunds will be processed within 5–10 business days to your original payment method.

6. What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us within 7 days of delivery.

We will arrange a replacement or refund at no additional cost.

7. Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

8. What payment methods do you accept?
We accept secure payments through trusted providers, including Stripe and PayPal.

All transactions are encrypted and processed securely.

9. Is my payment information safe?
Yes. Your payment information is encrypted and securely processed by certified third-party payment providers.

We do not store any payment details on our servers.

10. What if my order is delayed?
Delays may occur due to shipping carriers, high demand, or customs procedures.

If your order is significantly delayed, please contact us and we will assist you promptly.

11. What if my package is marked as delivered but not received?
Please check with neighbors or your local carrier first.

If you are unable to locate your package, contact us and we will assist you in resolving the issue.

12. How can I contact you?

NM SNEAKERS PTY LTD
ABN: 21 666 761 502
Kuraby, QLD 4112
Australia
Phone : + 61 73 0630768

📧 Email: support@luxoreyes.com

We typically respond within 24–48 business hours.